30 Days Price Match Guarantee
At Thorn & Feather, we are committed to ensuring that you receive the best value for your purchase while enjoying a seamless shopping experience. We take pride in offering competitive prices on our products and understand the importance of finding the best deal. That's why we are delighted to provide you with our Price Match Policy. If you discover a lower price on an identical product from a competitor, we will match that price within 30 days of your purchase to ensure you receive the best value.
Eligible Competitors: We consider price matching with reputable competitors who meet the following criteria:
- The competitor must be an authorized retailer or online store.
- The competitor's price must be publicly advertised and verifiable.
- The item must be in stock and available for immediate purchase from the competitor.
- The competitor must be based in the same country as Thorn & Feather.
Eligible Products: To qualify for price matching, the product you wish to match must meet the following criteria:
- It must be identical to the product listed on our website, including the brand, model, size, color, and specifications.
- The item must be new and factory-sealed.
- It must be currently in stock and available for immediate sale and delivery.
- Excluded items include clearance or liquidation items, refurbished or used products, and promotional bundles.
Price Verification: To request a price match, please provide the following information:
- Your full name and order number.
- Details of the product, including the name, brand, and model.
- A complete URL (web address) of the product page on the competitor's website.
- Details of the price difference, including shipping, handling, and other applicable fees.
Price Match Process:
Upon receiving your price match request, our dedicated customer service team will carefully review the provided information.
We reserve the right to verify the competitor's price and confirm the product's availability.
If the price match is approved, we will refund you the price difference based on the competitor's lower price. The refund will be processed using the original payment method used for your purchase.
- Competitors' prices must be in Canadian dollars and will be adjusted for any additional fees, taxes, or charges, such as import fees and shipping costs.
- Price matching cannot be combined with any other discounts, promotions, or coupon codes.
- Excluded items include clearance, closeout, liquidation sales, damaged, used, open package, refurbished, pre-owned, or rent/lease-to-own items.
- Offers advertised as a percentage or dollar amount off, non-branded items, or prices available only after logging into a website are also excluded.
- Other exclusions encompass pricing due to typographical errors, competitor doorbusters/lightning sales, coupon offers, loyalty cards, promotional codes, credit card offers, gift card offers, financing, service offers, bundled offers, sales tax promotions, free items, rebates, or mail-in offers.
- Price matches and adjustments to competitors will not be permitted for prices valid from Thanksgiving Day through the entire week after Thanksgiving.